ARIA Viper Modern Rug 100% Wool Black/Ivory Hand Tufted Rug

Immerse yourself in the pinnacle of excellence with our top-tier products at unrivaled prices, complemented by an extraordinary customer experience. Our meticulous daily price monitoring spans a vast array of products online and in-store.

Embrace absolute confidence through our Shop With Confidence Price Guarantee, guaranteeing you the utmost competitive rates. Count on our unwavering dedication to deliver authentic value you can rely on.

At Luxurious Rugs, we proudly offer free shipping across Australia and selected free shipping options for the United States, New Zealand, and the United Kingdom.

We work with trusted courier partners and tailor the delivery method based on the item’s size, value, and destination to ensure your rug arrives safely.

Australia

• Free shipping Australia-wide on all rugs

• Dispatch: Within 1–5 business days

• Delivery: 2–8 business days (location dependent)

• Regional or remote area orders may incur a small courier surcharge — if so, we’ll contact you before dispatch to confirm. You can cancel if you prefer not to proceed.

United States, New Zealand & United Kingdom

• Free shipping on selected products

• Dispatch: Within 1–7 business days

• Delivery: 6–15 business days depending on location, courier, and customs clearance

• If any additional delivery fee applies (for rural/remote areas), we’ll confirm this with you before dispatch

Tracking Your Order

You’ll receive an email with a tracking number as soon as your order ships

• You can also check your order status by logging into your account at luxuriousrugs.com.au and clicking “My Orders”

• Note: Tracking may take 1–2 days to activate after dispatch

Important Notes

• Please ensure someone is available at the delivery address or that the parcel can be safely left

• Once an order is shipped, we are unable to cancel it

• For any questions, email us at hello@alluxurious.com

Delivery Locations

We ship to:

All states & territories in Australia

• United States

• New Zealand

• United Kingdom

Need Help?

Address: 16 Lineham Drive, Cranbourne East, VIC 3977

Phone / WhatsApp: +61 432 425 822

Email: hello@alluxurious.com

We want you to love your rug. If something isn’t quite right, we’re here to help. Please read our return policy below for information on how we handle returns, exchanges, and cancellations.

Australia – Returns & Exchanges

We offer free returns on eligible items delivered within Australia.

• Please notify us within 7 days of receiving your rug if you would like to return or exchange it.

• Once approved, you have 14 days from the delivery date to return the item.

• All return requests must be submitted by email to hello@alluxurious.com.

  Please include your Order Number and reason for return.

• We will provide instructions via email. Returns sent without authorisation cannot be accepted.

Return Eligibility

• Items must be unused, undamaged, and returned in original packaging with all labels attached.

• Custom-sized rugs, replacements, or rugs sent after a previous return are not eligible for return or exchange.

• Should customers opt to return items for reasons beyond faults or damages which fall under the category of "Eligible Items, they are responsible for covering the return shipping expenses.

•  For Rugs weighing over 35 kg, return shipping must be arranged by the customer due to courier limitations.
   

Order Cancellations

• Orders can be cancelled within 24 hours if they have not yet been processed for shipping.

• If the courier has already been booked, a cancellation may still be possible but shipping fees may apply.

• Once dispatched, orders cannot be cancelled — but you can request a return after delivery.

Refunds

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days after we receive your returned item for the refund to process.

• If you don’t see your refund within 10 days, contact us at hello@alluxurious.com

International Orders (USA, UK, NZ)

We currently do not offer returns for international orders due to high shipping and handling costs.

However, if your item arrives damaged or defective, please email us immediately with photos and your order number. We’ll work with you to resolve the issue.

Contact Us

We’re always happy to help.

If you have questions about returns, exchanges, or sizing, get in touch with our team:

Luxurious Rugs

16 Lineham Drive, Cranbourne East, VIC 3977

Phone: +61 432 425 822

Email: hello@alluxurious.com